FAQ - General Questions

General Question

The error is due to the internal structure of CYPE program files being damaged because of the use of user-modified copies of the program (http://crack.en.cype.com/).

The problem occurs when modified copies have been used, but once it has occurred, it affects the modified copy and the legal licences that are installed on the same computer.

To solve this problem, follow the steps below:

  • Uninstall any modified copies, especially those of the 2013.a and later versions.
  • Reinstall the original program.

If, once the previous steps have been carried out, the problem persists, send an email to support@cype.com, indicating the licence number, and we will try to solve the problem as quickly as possible.

The program version can be seen in two places:
  • In the main program menu
  • The program version being used is displayed in the bottom part of the main program menu

  • Within any CYPE program
  • All CYPE programs contain the option Help > About. By selecting this option, a window appears indicating the program version and which program is being used.

    CYPE program versions are identified as having two numbers separated by a point or a single number e.g. 2003.1, 2003.2, 2008.1 or 2011. Additionally, each version has several version revisions or patches, which are displayed as letters attached to the end of the program version name. These version patches imply there has been a correction within the program or new features have been implemented. Examples include: 2003.2.b, 2008.1.c or 2011.k.

    Version update patches belonging to the same version for which the user has a license can be downloaded free of charge from the Downloads page of our website. To install a more recent version of the program, please contact us for a version upgrade.

No, jobs cannot be opened with an earlier program version than the one which has been used to create it or open it. Nonetheless, when the user opens a job that was created with an earlier version, the program detects this and asks whether a safety copy of the job for the original version is to be saved, so the user can reopen it with the earlier version. This way the user can edit and work on the job with the more recent version, but still have a copy of the original job.

CYPE program versions are identified as having two numbers separated by a point or a single number e.g. 2003.1, 2003.2, 2008.1 or 2011. Additionally, each version has several version revisions or patches, which are displayed as letters attached to the end of the program version name. These version patches imply there has been a correction within the program or new features have been implemented. Examples include: 2003.2.b, 2008.1.c or 2011.k.

Generally speaking, a version revision or patch does not imply a change in the program version; hence a job that has been created or edited with a more recent version can be opened using an earlier version revision of the same version.

Exceptionally, it is possible for a version revision of a specific version to change the internal working of the programs substantially, and so, it will not be possible for jobs which have been opened or edited with this new version revision to then be opened with an earlier version revision of the same version.

A job can be sent using the File manager, located in the File menu of all CYPE programs. Here, a window is displayed where jobs can be selected. Carry out the following steps:

  • Within the File manager window, find the job to be sent and mark it with a single click of the mouse. Bear in mind that jobs can be saved in any directory or unit within the system, and not only in the default directory: CYPE Ingenieros\ Projects.
  • Click on Send, located at the top of the File manager window, and the Sending options dialogue box will appear containing the options to send the job or compress the job.
    • Select Send Job by Electronic Mail if you wish to send it from the same computer. Click on Accept and the sending process will begin. A series of dialogue boxes where the recipient of the e-mail can be configured and selected will appear. Our program will automatically open the default software program, displaying a new message to the selected recipient with the compressed job attached, where the user can write his/her comments.
    • Select Only Compress Job if you wish to send it from another computer. Click on Accept and the compression process will begin resulting in a file with the name of the job and extension .cyp, which contains the selected job. It is placed in the directory where the job was created, although the user can modify the directory in the Sending options window. In any case, the program will inform users of the name of the directory where the compressed job is located. This file has to be attached to the e-mail sent from the other computer, together with the text providing details on the issue being consulted.
  • Using either method, if the selected job has been analysed, two further options will be visible in the Sending Options window: Include associated files and Include safety copies.
    • If the Include associated files option is activated, the compressed file includes the results from the analysis, which will substantially increase its size, and consequently, the sending process may be slower. If you think the results of the analysis are essential to resolve your query, activate the Include associated files box. Otherwise, do not activate the box and the file to send will be smaller. If we find the job has to be analysed to resolve the query, we will analyse the job.  
    • If the Include safety copies option is activated, any safety copies of the job generated by the program will also be attached.

Please remember to identify yourself with your name, name of the program license owner and user license number, when sending an e-mail to CYPE (see contact details).

Compress the jobs and save them in a safe place so you can have safety copies.

Bear in mind that jobs can be saved in any directory or unit within the system, and not only in the default directory: CYPE Ingenieros\ Projects.

To compress a job, use the “File manager”. This option is usually located in the “File” menu of each program and displays the window in which the jobs are selected. Within this dialogue box, mark (with a single click) the job which is to be compressed. Having done so, click on “Send”, which is located in the top part of the “File manager” dialogue box. The “Sending options” window will appear where the job can either be sent by e-mail or compressed. If you also wish to copy the analysis results, select the “Include associated files” option. Then, click on “Only compress job” and press “Accept”. The compression process of the job will then begin and will generate a file. The program will inform you of its name and the directory in which it is located. It consists of a file with the name of the job and “cyp” extension, and is located in the directory in which the job was created. The compressed job can be saved to a different directory and this can be chosen in the “Sending options” dialogue box.

The file that is obtained in the compression process should be saved in a safe place where it can be recovered when required.

Please consult the FAQ (General questions): How can I decompress a job which has been compressed with CYPE programs with version 2002 or greater?

To decompress a job, use the “File manager”. This option is usually located in the “File” menu of each program and displays the window in which the jobs are selected. Within this window (File manager), select the “Decompress” option at the top of the dialogue box. Having done so, another dialogue box will appear (Compressed Jobs Selection), where all the files with “cyp” format are displayed. This file format is a format given to any job which has been compressed by a CYPE program. Within the “Compressed Jobs Selection” window, users can search in other directories or drives to find their compressed jobs. The job will be decompressed in the directory that was selected when the “Decompress” button was pressed, even if the “cyp” file is in another directory or drive. The destination directory or drive can be changed by selecting it before pressing the “Decompress” icon.

Yes. As of the 2010.g version, a compressed job with “cyp” format (CYPE’s own format) can be shared on Internet. The job will be published on a server and will be accessible to third parties via a private link. Therefore, only those who know the link will have access to the job.

To use this option, simply select a job from the File manager menu (File > File manager) of any CYPE program and click on the Share button. Users can include a title and comment on the job which is going to be shared. Another dialogue box will then appear indicating the link of the location of the job, which can be copied by selecting it with the left mouse button to then forward it to whomever the user wishes for it to be seen by. This dialogue box also allows the user to open the page where the job has been published.

Within the usr\cype\cypecad directory, the links.txt file is generated, which contains the links of all the jobs that have been published. This file also contains the links of the published screenshots which are captured using the F12 key of the keyboard. How to capture screenshots is described in another of our FAQs: Can CYPE screenshots be published on Internet?

Yes. As of the 2010.g version, any screenshot of CYPE programs can be captured and shared on Internet via a private link, which the user can provide or publish wherever (s)he wishes. Only those who know the link will have access to the captured screenshot.

The screenshot capture is activated by selecting the F12 key of the keyboard whilst the active window on your desktop is a CYPE program window. Having done so, a dialogue box will appear displaying the captured screenshot and with two fields in which a title and comment can be included. Within this dialogue box, it is also possible to select part of the captured screenshot for it to be published. To do so, simply click using the left mouse button on the two opposite vertices of the rectangle containing the desired area.

Once the dialogue box has been accepted, the program offers the user, in another window, two types of URL addresses so the user can insert the screenshots in any forum. The address to be used will depend on the forum in which the URL is to be published. The link, which allows access to the published screenshot from any web browser, is also displayed in the same window.

Within the usr\cype\cypecad directory, the links.txt file is generated, which contains the links of all the screenshots that have been published. This file also contains the links of the jobs that have been published using the Share option (File > File manager) described in another of our FAQs: Can CYPE jobs be published on Internet?